Ecommerce Website FAQ

How long does it take to get my online store set-up?
Once you have decided to setup an online e-com store, we can help you setup a store within 3 days, which includes training you to manage your store. Setting up credit card payment gateways, etc can take more time as per the process.

What are my ecommerce website design options?
Our e-commerce solution is theme based. There are various themes (costs extra) available for setting up your e-com site. You can choose the one that best suits your business.

Can I sell products that can be downloaded, such as music or software?
Yes you can. Our e-com solution is designed to allow you sell music / software which can be downloaded by your customers. It has to be legal and should not compromise the safety of server or any other system. Please note, AMITY reserves the right to disable an account, if it is found to be illegal, obscene or infected.

I already have a Web site. Can I integrate an online store into it?
Yes you can. We can help.

Will I be able to customize the "look and feel" of my online store?
You can select any theme that you like. We can help you customize that by adding your logo, etc.

What - if any - transaction fees will you charge my online store?
We at AMITY do not charge you any transaction fee, but the payment gateway provider can.

What kind of technical support will my online store receive?
We will be available on email to support you from Mon - Fri - 10am - 6pm.

How do I know that my online store will be secure?
Apart from you being selective about whom you share sensitive login details, etc with, you can purchase SSL certificates to make sure all transactions that happen on your e-com site is safe and secure.

What is your uptime reliability?
We are hosting websites for last 9+ years now and pride ourselves in maintaining an up-time of 99.99%. But as with any technical thing, there are bound to be issues, during which our 24 x 7 email support desk are there to help you.

How can you help me market my ecommerce website online?
We understand that getting your e-commerce site up and running is just the first step, getting customers to visit your site is another important part of your success. Though we are not into full-fledged SEO services, we help our customers with a two-lined approach.

Firstly our e-com solution is very search friendly, with facility to add meta tags and descriptions, separately for each and every product. Secondly we also help our customers by submitting their site to major search engines.

Will my online store be able to accept credit card payments?
Yes. We can assist you in signing up with a payment gateway service provider and integrating it with your ecom store.

How can I measure the productivity of my online store?
This is important. Our e-com solution has an robust inbuilt reporting and statistic system for order, sales, etc, which tells you about what is working and what not. Google analytics can also be integrated to check the traffic stats.

Can you help to with SSL certificates & Dedicated IP address?
Yes we surely can..